Frequently Asked Questions

Everything you need to know about ordering LCD parts from Huiyi Industry — from samples to shipping, payment to warranty.

📦 Ordering & Products

1. What is your minimum order quantity (MOQ)?

We support orders as low as1 unit for samples. For bulk orders, the MOQ varies by product category — typically 5–10 pieces for LCD screens and flex cables, and 50–100 pieces for consumables like polarizer films and adhesive tapes. Contact our sales team for specific MOQs on the products you're interested in.

2. Do you provide samples before bulk order?

Yes! We strongly encourage customers toorder samples firstto verify quality and compatibility. Sample fees are refundable when you place a bulk order. You only cover the shipping cost for samples.

3. What brands and models do you cover?

We cover a wide range:iPhone(iPhone 6 through iPhone 15 Pro Max),Samsung Galaxy(S / Note / A / M series),Huawei, Xiaomi, Oppo, Vivo, as well ascomputer LCD panels(laptop screens 11"–17") andTV backlight components(LED strips, light guide plates, diffuser films). If you don't see your model listed, ask us — we can likely source it.

4. Are your LCD screens original or compatible?

We offerboth options:
•Original (OEM)— pulled from original devices, tested and graded (A/A+/A++ grade)
•Compatible (Aftermarket)— high-quality third-party replacements at more competitive prices
Every product listing clearly indicates whether it's original or compatible, along with the grade. If you're unsure, our sales team will help you choose based on your market needs.

5. Can I customize my order — branding, packaging, or specs?

Absolutely. We offerOEM/ODM servicesincluding custom packaging, private labeling, and spec customization. Minimum order quantities and lead times apply depending on the level of customization. Contact us with your requirements and we'll prepare a tailored quote.

6. How do I place my first order?

Absolutely. We offerOEM/ODM servicesincluding custom packaging, private labeling, and spec customization. Minimum order quantities and lead times apply depending on the level of customization. Contact us with your requirements and we'll prepare a tailored quote.

🚚 Shipping & Delivery

1. Which shipping methods do you use ?

We ship viaDHL, FedEx, and UPSfor fast international delivery. For larger orders we can also arrange sea freight or air freight to optimize costs. Our logistics team will recommend the best option based on your order size and destination.

2. How long does delivery take to my country ?

Express (DHL/FedEx/UPS):3–7 business days worldwide
Air freight:7–14 business days
Sea freight:20–35 days depending on destination
We ship from Shenzhen, China. Delivery times to major markets: USA/Europe (3–5 days), Middle East (4–7 days), Southeast Asia (2–4 days), Africa (4–8 days), South America (5–8 days).

3. Do you ship worldwide?

Yes! We ship toover 50 countries globally. Our main markets include the USA, Europe, Middle East, Southeast Asia, Africa, and South America. If you're unsure about shipping to your country, just ask — we'll check logistics availability for you.

💳 Payment & Pricing

1. What payment methods do you accept?

We accept T/T (bank transfer), PayPal, Western Union and Alipay. For new customers, we recommend starting with a small trial order. Payment terms can be discussed for long-term partners.

2. Do you offer discounts for large-volume orders ?

Yes, we offertiered volume discounts. The more you order, the better the unit price. We also provide special pricing for long-term wholesale partners and regular buyers. Contact our sales team with your volume estimates and we'll prepare a competitive quote.

3. Why does the price show "Ask for Quote" on some products ?

LCD parts pricing fluctuates based on market supply, order volume, and current stock availability. Products marked "Ask for Quote" are typicallyhigh-demand or variable-priced items. We provide custom quotes to ensure you get the best available price rather than showing a potentially outdated fixed price.

🔄 Warranty & After-Sales

1. What is your return and warranty policy?

We offer a30-day warrantyon all products.

If you receive a defective item:

1. Contact us within 3 days of delivery with photos/video of the issue

2. We'll assess and offer a replacement, refund, or credit — whichever you preferPlease note: physical damage caused during installation or improper handling is not covered. We strongly recommend testing all items before installation.

2. What if my order arrives damaged during shipping ?

We package every order with professional ESD-safe materials and reinforced outer boxes. However, if damage occurs in transit:• Takeclear photos of the damaged package and products• Contact us immediately — we'll file a claim with the carrier• We'll ship replacements free of chargeYour satisfaction is our priority — we handle shipping damage claims on your behalf.

3. How can I contact your support team ?

You can reach us through:

•Sales:Contact your sales representative

•Email: sales@lcdpartscn.com

•Contact Form: Send us a message Our team responds within 24 hours on business days (Mon–Fri, 9:00–18:00 GMT+8).

✅Quality & Testing

1. How do you ensure product quality?

Every screen undergoesrigorous multi-point testingbefore shipment:
• Visual inspection for scratches, dead pixels, and color uniformity
• Touch function test (for touch screens)
• Backlight uniformity test
• Flex cable connectivity test
We maintain a defect ratebelow 0.3%. Each product is individually packaged with ESD-safe materials to prevent transit damage.

2. What grading system do you use for LCD screens?

Our grading system:
A++ Grade:Like-new, no visible defects, perfect brightness & color
A+ Grade:Minor imperfections invisible at normal viewing distance
A Grade:Slight cosmetic marks, fully functional, best value
Each grade is clearly labeled on the product page so you know exactly what you're getting.

🔄Warranty & After-Sales

1. What is your return and warranty policy?

We offer a30-day warrantyon all products. If you receive a defective item:1. Contact us within 3 days of delivery with photos/video of the issue2. We'll assess and offer a replacement, refund, or credit — whichever you preferPlease note: physical damage caused during installation or improper handling is not covered. We strongly recommend testing all items before installation.

2. What if my order arrives damaged during shipping ?

We package every order with professional ESD-safe materials and reinforced outer boxes. However, if damage occurs in transit:• Takeclear photos of the damaged package and products• Contact us immediately — we'll file a claim with the carrier• We'll ship replacements free of chargeYour satisfaction is our priority — we handle shipping damage claims on your behalf.

3. How can I contact your support team?

You can reach us through:

•Sales:Contact your sales representative

•Email: sales@lcdpartscn.com

•Contact Form:Send us a messageOur team responds within 24 hours on business days (Mon–Fri, 9:00–18:00 GMT+8).